Customer Reviews (source: Amazon.com)
amazon customer rates:

I have this netbook on for 8+ hours a day while I am on my college campus and the battery life has never fallen below 65%. Granted the computer was asleep for a large portion of that time, but it still serves its function well and I never have to worry about the battery depleting while I am out an about. Some people have complained that this netbook is slow, but come on, it was not made for playing games or watching high def movies. This netbook works just fine for taking notes, reading documents, and surfing the web.
amazon customer rates:

Replaced my 7 in. Netbook because the key pad stopped working. Very pleased with larger netbook. I use mostly in my truck as GPS map. Much larger screen easier to follow while driving. Also hold tons of music and photos. Many reststops and fastfood restarants have WIFI so can keep up with gmail, check weather, read ebooks, etc. Far superior to automobile GPS and cost is about the same
amazon customer rates:

Excellent netbook product, great battery life, and keyboard. Second ee pc product I have owned and this one is much better in performance, design, and battery life.
Upgraded RAM to 2 meg for my new 1005PE EE PC and already have external hd and dvd writer to do anything my other computers can do.
Recommend purchase if looking for a great netbook.
amazon customer rates:

I ordered this netbook for my husband and we were both very excited when it came in the mail. Unfortunately, once it was charged up and ready to go, we found that the internet barely connected anywhere in our house. Even standing right in front of the wireless router, I only got 3 out of 5 bars of connectivity. I restarted both the netbook and the router, checked for bios updates and uninstalled and reinstalled the driver software. All the while, our laptop computer connected to the internet with full coverage and no problems.
Nothing worked for the netbook, so I called up the Asus help line to see what they could recommend. Both me and the guy I spoke with on the other line had a hard time understanding each other because of a language barrier and I think this may have contributed to the frustration. He told me there was nothing wrong with my netbook and that I needed to be standing within 5-10 feet of the router for the connection to work. I explained that this was absurd and that I wanted to send it back for one that worked. Needless to say, the conversation ended badly. Luckily, Amazon allowed me to return it anyway. As always, they have the best return policy. As I told the fellow on the phone, I won't purchase anything from Asus any longer, but I will definitely get my next netbook from Amazon.
amazon customer rates:

1. Purchased for my wife (to get her off my computer).
2. She loves it - small, can be taken anywhere, long battery life (although she has only "tested" it to about 4hrs - 75% remaining), screen size is sufficient for her uses - Word Docs, watching Netflix, Facebook, etc. - she has not complained about speed, screen resolution, keyboard, touchpad (although I bought her a wireless mouse), etc.
3. Have had it now for a little over 1 month with no issues.
4. If you are going to purchase, please read Turtle James review of this product - he provides excellent suggestions for setup and removing "bloatware", although I had a couple small differences in the setup:
4a. Do not format your SDHC card, the system auto-recognizes and uses accordingly - I formatted as recommended and then the system would not allow me to use it for the ReadyBoost - I then inserted a "blank" SDHC and it worked like a champ - not sure why the formatting caused an issue.
4b. Step #8 in Turtle James review was necessary to have access to desktop customization features, etc. - as a note, a subsequent patch from Microsoft required me to reinstall the file to get the functionality back.
Overall an excellent little computer for the money - I cannot speak to customer service/returns/etc. as I have not required any assistance.